Create an Identity

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Learn how to provision an identity in Clarity Security.

Estimated time to complete: 2-3 minutes

If you run into any complications, please reach out to your support team or [e-mail].

If there are discrepancies between your experience and this documentation, please reach out to [e-mail].

Pre-Requisites

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1. Admin access to Clarity Security

   1. Note: If you are a full admin in Clarity Security and get a permission error when trying to add a new user, reach out to [e-mail].

What access does this provide?

Access	Permissions	Access Method
Self-Service Portal	Request new application access Perform user access review** Request new hire*	https://your-tenant.claritysecurity.io
Your Company's Application	Access is granted based on their department / division / job title	Company dependent

Suggestion: Before onboarding your first employee, work with your Clarity Security success team to review the applications and entitlements that are automatically granted.

* Requesting a new hire is dependent on being a manager

** Performing user access reviews is dependent on being a manager AND being subscribed to the user access review module.

How to Create a User

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1. Log into Clarity Security and select Identities

2. Select Create

3. Fill out all of the requested fields.

• Full Name: Enter the employee or contractor’s name

• Email: Enter the employee’s desired email address.

Before selecting an email address, verify the address is not currently in use.

For Azure AD Users - Log into portal.azure.com and verify the email.

• Division: Select the division the employee works in. → If the employee’s division is not listed, please enter the correct name in the Custom Division field.

• Department: Select the department the employee works in. → If the employee’s department is not listed, please enter the correct name in the Custom Department field.

• JobTitle: Select the Job Title the employee works in. → If the employee’s Job Title is not listed, please enter the correct name in the Custom Job Title field.

For more information on Custom Divisions / Departments / Job Titles click the following link >

• Supervisor: Select the employee’s supervisor. This is crucial for user access reviews, self-service access request, and other features.

4. Double-check your entries and Create.

5. Once redirected click Grant Clarity Login

If SAML is not enabled, the end user will receive an email with a link to Clarity and their username and password.

6. Click Add Additional Entitlements

7. Search for Clarity > Check Cisco Duo User - Clarity - Duo > Check Exception does not expire.

7. Click Add Entitlements to Identity.

8. Evaluate the assigned entitlements to verify completeness and accuracy.

Note: If you set Custom values for the Division, Department, and/or Job Title. The role is populated according to the documentation found here see - Roles - Introduction.

For troubleshooting access provisioning and deprovisioning, see - Troubleshooting - FAQ

Support Contact Information

1. Contact your customer success team.

2. Email [e-mail]

3. Open a ticket Here

4. Call 979-398-5512 – Monday - Friday – 8:00 AM-6:30 PM CST